A unified customer platform with more than 40 Government Entities and other participating entities in Dubai, that is designed to connect Dubai customers, listen to their experience Suggestions, Complaints, Comments in an aim to continuous improvement in Dubai’s services and providing pioneering services to its customers. The underlying principle of the 04 Portal is to drive continuous improvement in the services offered throughout Dubai. Through this unified platform, the city aspires to create an environment where customer feedback is not only valued but also utilized as a catalyst for enhancing service quality and efficiency. By actively engaging with the customers, the entities involved can gain valuable insights into the areas that require improvement and develop strategies to address them effectively.
A digital city concierge designed to answer your questions about Dubai information and services. DubAI acts as a unified citywide platform based on generative AI that allows the city sectors to offer diverse city information and services to all city customers, it Interactive like human conversations between Dubai government an its customers.
Dubai Careers is your goto destination for job opportunities in Dubai Government. Whether you’re a working professional looking for an inspiring new role, or a recent graduate making your first career leap, it is your ultimate career catalyst. It provides the following functions Easy Registration – via LinkedIn profile, Multiple Channel Access – via desktop and mobile, One Profile – that connects with all entities, Referrals – you can refer friends, a ‘Save Search’ feature and Email Notifications.
Digital Dubai Authority has successfully enabled all government entities in Dubai to centralize, standardize, document, and monitor the performance of all services in partnership with the Dubai the Model Center. This was achieved through the development and launch of the Dubai Services System in accordance with the best global practices and international standards for excellence in service delivery.
The city’s official portal for information and service access, Dubai.ae reinforces the city’s commitment to digital convenience and security for its residents and visitors. Ensuring accuracy and relevancy, content on Dubai.ae undergoes regular updates. These revisions consolidate inputs from key government entities, aligning with the latest developments, policies, and announcements in the city. This rigorous update mechanism ensures that visitors to the portal always have access to the most current and authoritative information pertaining to Dubai and its array of services.
DubaiNow, the app for all your city services, is Dubai’s first unified smart services app offering over 180 smart city services from more than 33 government and private sector entities. Our aim is to create seamless digital city experiences by combining all the city services you need in one app. We are always adding more services to save you time so you can do the things you love.
The Happiness Meter was launched by H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai to make Dubai the happiest city in the world. The Happiness Meter interactively measures the happiness of Dubai’s citizens, residents and visitors when they interact with the services of government and private sector entities. Results from the Happiness Meter are regularly shared with The Executive Council of Dubai who closely monitor customer satisfaction levels of services provided by all Dubai Government entities.
Smart Supplier is a groundbreaking app allowing all companies from across the globe to work with Dubai Government entities. The app enables interactive, dynamic, and fast communication between government departments and their suppliers. The app allows users to provide real time responses to queries regarding request for quotations, purchase orders, received and returned items, invoices and payments. Smart Supplier is your gateway to doing business with Dubai Government.
UAE PASS is the first secure national digital identity for citizens, residents, and visitor enabling them to access many online services across various sectors, sign and authenticate documents as well as transactions digitally, request a digital version of their official documents, and use the official documents to request services from our partners.
Learning & Development System enables the government entities to manager and Improve their learning and development process, it is fully integrated with the other Human resources systems this enable the training admin measure learning quality though predefined KPIs in the business inelegance module & through our operational reports.
The Smart Employee App provides an innovative, easy, accurate and quick way to manage many various staff services such as applying for a leave, permissions, finding and contacting a colleague, and approving procedures. In general, to manage all personnel affairs from anywhere, and at anytime. Smart Employee serves employees and managers in Dubai government for up to 70 Government entities plus Outsources.
SmartPath System is a Talent Management System, in 2019 phase one of the project ‘Employee Performance management module’ was released. The system Aims to improve the performance not only to measure it by removing the wrong practices and utilizing the best Practices by aligning employee objective with Strategic objective, This is achieved by Linking Top Management’s Objectives with the strategy map Then Cascade down the objectives from top management till the next managerial level, this process continue till the objectives of the executive employees. System Grantee bottom up evaluation so employees achievements aggregate up to their management’s Target. this process continues till achieved results aggregate up the Top management’s strategic objectives and compare the planed target with the achieved results. System is designed in easy friendly user interface and ensure employee happiness.
Tasaheel Service represents the most recent ecommunication gateway using pullpush SMS and IVR technologies to inquire about GRP. It enables Dubai Government Employees to inquire about their GRP related information, such as leave balance and payslip details, saving the time and effort of the HR Admin staff and allowing them to focus on other responsibilities. Tasaheel has 3 different services which are •The SMS Pull service Enables the employees to send an SMS to the number 4433 in which
DubaiPay is a centralized payment gateway launched by Smart Dubai Government Est. in 2003. It enables government entities and private sectors to offer digital payment facility to their customers. UAE citizens, residents, visitors are able to make payments for Dubai government and private sector services through online channels. Currently there are around 60 Service Providers and 200 services integrated with DubaiPay Payment Gateway.
The Government Services Bus GSB project is a part of the Digital Dubai initiatives. GSB helps local entities to exchange data among them smoothly and provide their services in an integrated way. Such system helps the customers get government services without having them to move from one government entity to another.
GRP Accounts Receivable is part of The Financial Management systems that automate and streamline all financial business processes for Dubai Government Departments, while providing a single accurate view of all financial information generated from the receivables, payable, projects and other subledgers. They are built based on the Department of Finance policies and procedures, following the accrual base of accounting and including a standard chart of accounts. They allow for the consolidation of all Government Department Balances in one ledger.
GRP Fixed Assets is part of The Financial Management systems that automate and streamline all financial business processes for Dubai Government Departments, while providing a single accurate view of all financial information generated from the receivables, payables, projects and other sub-ledgers. They are built based on the Department of Finance policies and procedures, following the accrual base of accounting and including a standard chart of accounts. They allow for the consolidation of all Government Department Balances in one ledger. The GRP Fixed Assets: 1- Automates asset management; 2- Simplifies related accounting tasks.
The GRP General Ledger is part of The Financial Management systems that automate and streamline all financial business processes for Dubai Government Departments, while providing a single accurate view of all financial information generated from the receivables, payables, projects and other subledgers. They are built based on the Department of Finance policies and procedures, following the accrual base of accounting and including a standard chart of accounts. They allow for the consolidation of all Government Department Balances in one ledger.
GL Wand is a real time reporting tool from within excel that integrates with the GRP. It is a significant time saver and provides the below 1 Empowers finance end users to develop, maintain and adapt their own financial set of reports 2 Simplifies and speed the reporting process 3 Supports the validation and loading of the budget directly into the GRP from within Excel
GRP EAM provides valuable opportunities for Government Departments to increase the life cycle of their assets and to optimize their production capacity. The system ensures accurate followup of the various maintenance activities related to the department’s assets, from vehicles to production tools and buildings. Being fully integrated with inventory, purchasing and finance, it helps with the decisionmaking process to improve asset performance management and profitability by reducing breakdowns and breakdowns cost. It guarantees longer productive life cycle for assets, reducing maintenance costs, and sustaining the continuity of services.
GRP Inventory is a powerful inventory tool which provides a wide scope of stock and inventory information supporting top management decisionmaking processes. It assists Dubai Government Departments in proper stock maintenance. It ensures a set of vital objectives such as crossagency inventory stock sharing and crossagency stock coding unification. It minimizes dead and slowmoving stock. It allows flexible planning, forecasting and replenishment, flexible physical inventory and cycle count, minmax planning, full absorption, and perpetual inventory valuation.
iProcurement is the selfservice requisitioning application, where employees can submit their purchase requests and track their own orders, while purchasing department retains central control. iProcurement also provide the mechanism for requesting and transferring material from inventory to other inventory or expense locations.
Property Management system can manage various types of property residential, commercial, allows the management of property master data, the administration and management of leases, the management of space allocation, staff housing maintenance and tracking, and the creation of billing and payment schedules related to the lease agreements. It is integrated with other GRP applications such as payables and receivables.
GRP Purchasing Automates the complete purchasing cycle from requisition creation to sending the purchase order LPO, provides a robust workbench for buying professionals, it is integrated with the eprocurement services, and is integrated with eSupply in sending RFQs and Bids Importing. It automatically posts request for quotations on eSupply, that will be posted as auctions, then import the bids from eSupply to Purchasing, thus saving valuable time for buyers within each department who will no longer have to manually enter bids or auctions. It also facilitates the issuance of unified master purchase agreements, at the Government level, that can be used by Government Departments to obtain the best offers and best services, giving more purchasing power to the Government, as well as offering a central tool that prevents the duplication of suppliers’ and their evaluation.