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Government Correspondence System

Government Correspondence System CTS is a shared, secure and integrated service provided by Smart Dubai to Dubai government entities to exchange and sign official correspondence digitally and securely. CTS is providing fully paperless process for correspondences and Document Management.

About Service

  • Achieves Dubai Paperless strategy
  • Create, manage, and track the full history of correspondences in a very easy way through an automated system 
  • Dispatch correspondences instantly through the system to the participating entities and through email to others
  • Unify the outgoing correspondences format in the organization
  • Approve and sign correspondences electronically
  • Reduce costs of storage and unify communication production and content repository
  • Enhance employee performance and reduce time spent on processing and responding to incoming correspondence
  • Improve customer service by providing accurate, fast, and trustworthy responses to inquiries