A unified customer platform with more than 40 Government Entities and other participating entities in Dubai, that is designed to connect Dubai customers, listen to their experience Suggestions, Complaints, Comments in an aim to continuous improvement in Dubai’s services and providing pioneering services to its customers. The underlying principle of the 04 Portal is to drive continuous improvement in the services offered throughout Dubai. Through this unified platform, the city aspires to create an environment where customer feedback is not only valued but also utilized as a catalyst for enhancing service quality and efficiency. By actively engaging with the customers, the entities involved can gain valuable insights into the areas that require improvement and develop strategies to address them effectively.

About Service

With its extensive reach and comprehensive scope, the 04 Portal serves as a powerful tool for customer empowerment and engagement. It serves as a channel through which customers can voice their opinions, contribute to the betterment of Dubai's services, and actively participate in shaping the city's future. By embracing this customer-centric approach, Dubai aims to solidify its reputation as a world-class destination that continually adapts and evolves to meet the ever-changing demands of its customers.

Targeted Audience

Government Visitor Resident Citizen

Request Prerequisite

Service Request Channels

Formal Letter Portal

Service URL

Service Fees

Service Delivery Steps

Service Delivery Duration